Terms & Conditions

Terms & Conditions 

Thank you for visiting the Sites of VetPD – Veterinary Professional Development (“VetPD”). The Terms & Conditions outlined below (the “T&Cs”) apply to the VetPD Sites (https://www.vetpd.com) and include, without limitation, related mobile Sitess, microsites, mobile applications, VetPD profiles on social media sites and any other digital services or properties operated or used by VetPD (collectively referred to as the “Sites”). By using the Sites, by registering for a VetPD course, event or an Online Learning Center offering (whether through the Sites or by telephone, post, fax or in person), you agree to comply with and be bound by the T&Cs and VetPD’s Privacy Policy.  

Please read below VetPD’s T&Cs and Privacy Policy carefully as this is where you will find information about how we protect your privacy, what you can and can’t do on the Sites and how we handle your account with us. If you still have questions after reading them, please contact us.  We may vary the T&Cs, for any reason, at any time and without notice.  You should visit this page periodically to review this Agreement. 

If you do not agree to both the T&Cs and VetPD’s Privacy Policy, you must immediately terminate your use of the Sites. 

On-Location Wetlabs/Courses & Destination Events 

Registration & Payment Procedure 

1. Places on each course/event are limited and will be allocated on a first come, first served basis. 

2. On some courses/events a limited number of places are available at reduced registration fees for students, interns, nurses/technicians or members of certain veterinary associations.  A copy of the student ID card, internship/nurse/technician confirmation letter from the clinic or valid proof of association membership will need to be sent to VetPD at info@vetpd.com (Europe, Middle East & Africa), office@vetpd.com (North America) or admin@vetpd.com (Asia-Pacific) by e-mail prior to the course taking place.  Failure to provide a valid student ID card, internship/nurse/technician confirmation letter from the clinic or proof of association membership will forfeit the attendee's right to a reduced registration fee and the attendee will be asked to pay the difference in order to attend the course as a fully fee-paying attendee.  

3. Registration for a specific course/event can be done by completion of the online registration form or by sending the completed printable (PDF) version of the form by post, fax, or email to VetPD.  By registering for a course/event, the attendee enters into a contractual agreement with VetPD and the attendee agrees to pay the registration fee in full at the time of the booking by debit card / credit card or by bank transfer within a 10 calendar day period.   

4. Registration fees may also be paid by bank transfer.  Payment must be made in the currency displayed in the VetPD e-mail / invoice and must be received by VetPD within 10 calendar days of registration.  Any cancellation of a registration by the attendee will incur a cancellation fee (please see section below), even if it occurs prior to VetPD receiving the registration fee. VetPD reserves the right to resell an attendee’s place if the registration fee has not been received within 10 calendar days from registration.  Furthermore, all payments must be received by VetPD at the latest by the registration deadline of the course/event for which the attendee registered.  The registration fee does not include bank transfer fees and accommodation and attendees are responsible for such charges.   

5. All courses/events and fees are subject to EC VAT Directive 2006/112 and the appropriate UK VAT legislation – VAT will therefore normally be subject to the reverse charge procedure in the country of receipt. 

6. If payment is not received in full by the registration deadline for the course/event for which the attendee registered, a surcharge of 15% will be added to the course fee or £50, whichever is greater, without notice.  Any outstanding amount will be subject to interest at 2% per calendar month (compounded monthly), until the amount is paid in full.  

7. If an attendee registers at an Early Booking Price but fails to transfer the full amount to VetPD before the course takes place, the Early Booking Price will be forfeited and the attendee will be asked to pay the Regular Booking Price in cash or by credit card at the time of the course/event.

8. Should legal proceedings be required to collect outstanding balances from an attendee, the attendee agrees to indemnify VetPD for all legal fees and expenses incurred.  

9. Once a fully completed registration form and payment in full have been received by VetPD, the registration process will be complete.  VetPD will subsequently confirm the booking in writing to the attendee by e-mail, fax or post. 

10. VetPD cannot be held responsible for the attendee’s spam filters blocking the VetPD registration confirmation emails and other VetPD communications. It is the attendee’s responsibility to configure their spam filters to allow emails from VetPD (……..@vetpd.com) into their inbox.

11. Attendees must ensure that VetPD is notified of any changes in their contact details.  VetPD cannot be held responsible for non-notification of course changes if up-to-date attendee details have not been provided. 

Cancellations, Refunds & Course Changes 

1. Booked course/event places can be transferred to another person, at no extra charge.  It is the originally registered attendee’s responsibility to inform VetPD of such a transfer of the booking in writing. 

2. For all courses/events held in Europe, Middle East or Africa, all cancellations must be made in writing and to be received by VetPD at 3 Victoria Road, Canterbury, Kent, CT1 3SG, UK or by e-mail at info@vetpd.com.  For all courses/events held in North America, cancellations must be made in writing and to be received at PO Box 951832, Lake Mary, FL 32795, USA or by e-mail at office@vetpd.com. For all courses/events held in Australia, New Zealand & Asia, cancellations must be made in writing and to be received at 153 Arcadia Rd, Arcadia, NSW 2159, Australia or by e-mail at admin@vetpd.com.  Cancellation more than 4 weeks prior to the start of the course/event:  A full refund will be made less an 8% administrative charge.  Cancellation less than 4 weeks prior to the start of the course/event:  No refunds can be guaranteed, however if there is a waiting list for the course/event then VetPD will make every effort to resell the place to an individual on the waiting list and an administrative fee of 12% will be charged.  If there is no waiting list for the course/event then no refund will be made; the course space can however be transferred to another veterinarian free of charge.   

3. VetPD reserves the right, under exceptional circumstances, to alter course programs, dates, venues and speakers, should this be required.  VetPD will give maximum notice possible to attendees.  In the event of a cancellation of a course by VetPD, course fees will be refunded in full.  VetPD will however not be liable for travel, accommodation or any other expenses incurred by attendees.  

4. VetPD is however not liable for any breach of contract between ourselves and the attendee caused by matters beyond VetPD’s reasonable control (force majeure), including, but not limited to industrial or transport-related disputes, the weather of exceptional or unusual severity, acts of local or central government or other authorities, war, flood, fire or interruption of electricity supply. 

General Conditions 

1. Attendees must ensure that they have appropriate insurance cover in place to cover all public/general, personal and professional liability risks and risks of injury, particularly bearing in mind that most courses/events involve practical sessions with live animals and specimens. 

2. All speakers / instructors used by VetPD are suitably experienced in their subject.  Speakers are responsible for the accuracy and correctness of information presented and for adherence to copyright law.  VetPD cannot accept responsibility for any inaccuracies or errors which may arise in either the spoken or written word or for copyright law violations. 

3. Attendees are provided with an electronic version of the course notes (PDF) approximately one week prior to the course.  Reproduction, posting, transmission or other distribution of the course notes or any digital continuing education material in whole or in part in any medium requires the explicit written consent by the author(s) of the course notes or digital continuing education material and by VetPD.  The attendee agrees to respect and adhere to UK/US copyright law. 

4. The attendee gives permission to VetPD to take photographs during the course/event, which may be used on the VetPD Sites, in course announcement e-mails or VetPD brochures.   

5. Attendees give permission to VetPD using any of the written feedback that the attendees list in their feedback form, anonymously (without name) on the VetPD Sites, in course announcement e-mails or VetPD leaflets.  VetPD reserves the right to contact attendees to ask for permission to use the attendee’s feedback in conjunction with the attendee’s name, practice name, town and country of residence. 

 

Website Use & Online Learning Center  

Online Learning Center Registration & Payment Procedure 

1. Many Online Learning Center (“OLC”) offerings, are made available at reduced registration fees for students, interns, residents or members of certain veterinary associations.  A copy of the student ID card, internship/resident confirmation letter from the clinic or valid proof of association membership will need to be sent to VetPD at info@vetpd.com by e-mail prior to VetPD sending the link to the OLC offering.  Failure to provide a valid student ID card, internship/resident confirmation letter from the clinic or proof of association membership will forfeit the attendee's right to a reduced registration fee and the attendee will be asked to pay the difference in order to attend the OLC offering as a fully fee-paying attendee.  

2. Registration for a specific OLC offering can be done by completion of the online registration form or by sending the completed printable (PDF) version of the form by post, fax, or email to VetPD.  By registering for an OLC offering, the attendee enters into a contractual agreement with VetPD and the attendee agrees to pay the registration fee in full at the time of the booking by debit card / credit card or by bank transfer within a 10 calendar day period.   

3. Registration fees may also be paid by bank transfer.  Payment must be made in the currency displayed in the VetPD e-mail / invoice and must be received by VetPD within 10 calendar days of registration.  Furthermore, all payments must be received by VetPD at the latest prior to the live-stream of the OLC offering for which the attendee has registered.  The registration fee does not include bank transfer fees and attendees are responsible for such charges.   

4. All OLC offerings and fees are subject to EC VAT Directive 2006/112 and the appropriate UK VAT legislation – VAT will therefore normally be subject to the reverse charge procedure in the country of receipt. 

5. Once a fully completed registration form and payment in full have been received by VetPD, the registration process will be complete.  VetPD will subsequently confirm the booking in writing to the attendee by e-mail and will send the access link to the OLC offering. 

6. VetPD cannot be held responsible for the attendee’s spam filters blocking the VetPD registration confirmation emails and other VetPD communications. It is the attendee’s responsibility to configure their spam filters to allow emails from VetPD (……..@vetpd.com) into their inbox. 

7. Attendees must ensure that VetPD is notified of any changes in their contact details.  VetPD cannot be held responsible for non-notification of course changes if up-to-date attendee details have not been provided.  

Licence & Restrictions 

1. We grant you a non-exclusive non-transferable licence to use the Sites and VetPD’s services therein subject to the T&Cs hereof for a period beginning on the date of acceptance of the T&Cs and ending upon cancellation of the T&Cs by either you or VetPD.  It is your responsibility to properly protect your login information, including your username and password, from use by third parties. Licences for streaming of any OLC offering live or on-demand will be subject to the terms of the applicable membership or one-time purchase. You may use the Sites and VetPD Content (as defined below, Paragraph…) for your non-commercial personal use and for no other purpose. Sharing of accounts is against the T&Cs and subject to immediate cancellation of account without refund.  Individual Panel Discussion Memberships, while cost-effective, are for individual use only. When registering for a Practice Panel Discussion Memberships, each specifically named individual is provided with an individual account for website access which cannot be shared nor transferred to another individual.  

2. Unless otherwise expressly stated in the T&Cs you may not modify, translate, create derivative works of, copy, distribute, market, display, remove or alter any proprietary notices or labels from, lease, sell, sublicence, clone, screen-capture, transfer, decompile, reverse engineer, or incorporate into any information retrieval system (electronic or mechanical), the Sites, any VetPD Content (as defined below, Paragraph…), or any portion thereof. Further, you may not: (a) use the Sites for any unauthorized or illegal purpose or activity including, but not limited to, any activity to obtain or attempt to obtain unauthorized access to the Sites, including VetPD Content; (b) interfere with the proper working of the Sites including, but not limited to, the transmission of any virus, worm, trap door, back door, timer, clock, Trojan horse, denial of service attack or other limiting routine, instruction or design; or (c) interfere with any other person’s use and enjoyment of the Sites. 

User Commitments 

1. As a precondition to the use of the Sites, you warrant and guarantee that you will abide by, without limitation, all applicable local, state, national and international laws and regulations with respect to your use of the Sites and not interfere with the use and enjoyment of the Sites by other users or interfere with VetPD’s operation and management of the Sites. You unconditionally agree that you will not use the Sites to upload, download, post, email, transmit or otherwise make available any VetPD Content, including through any attachments thereto: 
2. that is unlawful, harmful, threatening, abusive, harassing, tortious, defamatory, vulgar, obscene, libelous, invasive of another’s privacy, hateful, or racially, ethnically or otherwise objectionable; 
3. that you do not have a right to make available under any law or under contractual or fiduciary relationships (such as, but not limited to, inside information, proprietary and confidential information learned or disclosed as part of employment relationships or under nondisclosure agreements); 
4. that infringes any patent, trademark, trade secret, copyright or other proprietary rights of any party; 
5. any unsolicited or unauthorized advertising, promotional materials or spam; 
6. any material that contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment; and 
7. that may intentionally 

Content – Trademarks & Copyrights  

The Content of the Sites includes, without limitation: 

1. VetPD’s trademarks, service marks, logos, brands, and brand names, trade dress and trade names and other distinctive identification (collectively “VetPD Marks”); 

2. Information, data, materials, interfaces, computer code, databases, products, services, software applications and tools, text, images, and photographs; and 

3. The design, structure, selection, compilation, assembly, coordination, expression, functionalities, applications, look and feel, and arrangement of any content contained in or available through the Sites (the items identified in subsections (a) (b) and (c) shall be collectively referred to herein as “VetPD Content” or “Content”). 

VetPD Content is the property of VetPD, its licensors, sponsors, partners, advertisers, content providers or other third parties and is protected by law. The reproduction, transmission, distribution, sale, publication, broadcast, circulation or dissemination of any VetPD Content by you, or by you through any other person or entity, is strictly prohibited and unlawful unless express written consent is separately obtained from the owner of such Content 

You may not alter, delete, obscure or conceal any copyright or other notices appearing in any VetPD Content. 

No Reproduction or Resale 

You are not authorized to use any intellectual property owned by VetPD for resale to any other person or entity. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, licence, create derivative works from, transfer, or sell any intellectual property, information, software, products, or services obtained from the Sites. You may, however, stream or download, where specifically permitted, podcasts, videos and/or related materials from the Sites for your personal, educational, non-commercial use only, provided you keep intact all copyright, trademark, and other proprietary notices. 

No Unlawful, Prohibited, or Reckless Use 

As a condition of your use of the Sites and the services and products therein, you warrant to VetPD that you will not use the Sites for any purpose that is unlawful or prohibited by these Terms and Conditions. You may not use the Sites in any manner that could jeopardize your safety or the safety of others, including texting, streaming, e-mailing, or using the Sites while driving, running, or participating in other activities that require your attention to safety. 

Third Party Information, Advertisements and Websites: Exclusion of Liability.  

Use of the Internet and the Sites is solely at your risk and is subject to, without limitation, all applicable local, state, national and international laws and regulations. Unless expressly required by law, VetPD does not and cannot guarantee the confidentiality or security of any communication or other material transmitted to or from the Sites over the Internet or other communication networks. The Sites may contain advertisements, but the inclusion of advertisements on the Sites does not imply endorsement of the advertised products or services. VetPD shall not be responsible for any loss or damage of any kind incurred as a result of the presence of such advertisements on the Sites. The Sites also may feature materials, information, products, and services provided by third parties. Any such information, including but not limited to articles, opinions, advice, statements, services, offers or other information made available by third parties such as content providers and other users of the Sites are those of the respective third party and not of VetPD or its affiliates. VetPD makes no representation with respect to, nor does it guarantee or endorse, the quality, non-infringement, accuracy, completeness, timeliness, or reliability of such third-party materials, information, services or products. Please note that some of the links listed on this site may contain affiliate links. 

Indemnification. If anyone brings a claim or threatened claim against VetPD arising out of your actions or use of the Sites or the services and products therein, or anyone else’s use thereof through your account, you agree to indemnify and hold VetPD, its parents, subsidiaries, affiliates, managers, officers, agents, independent contractors, and employees harmless from any claim or demand, including reasonable attorney’s fees and costs at arbitration, through trial or on appeal, in addition to all other sums provided by law. 

Disclaimer of Warranties 

The sites, including services and products on the sites, are provided on an “as is” and “as available” basis and without any warranties, express or implied. Your use of the sites, including its services and products, is at your own risk. VetPD disclaims all warranties regarding the accuracy, safety, and/or completeness of the information contained in the sites. to the fullest extent permitted by applicable law, VetPD disclaims any and all representations and warranties of any kind, express or implied, including but not limited to the implied warranties of merchantability and fitness for a particular purpose, and noninfringement. while we take reasonable precautions against infection of the sites by malware, we cannot guarantee there will be no such infection. nor can we guarantee that the sites will be provided in a manner that is uninterrupted, timely, secure or error-free. some jurisdictions do not allow the exclusion of implied warranties; therefore, the above-referenced exclusion is inapplicable in such jurisdictions. the sites and the services and products therein are intended for the education of veterinary professionals only and are not intended to be a substitute for professional veterinary advice, diagnosis, or treatment. these materials are intended to provide information for educational purposes only and are the interpretations of VetPD and/or its directors, officers, managers, employees, independent contractors, and agents.  you should not rely on information from the sites and the services and products therein in place of performing your own medical research, verifying all information against veterinary literature, and/or seeking professional advice and assistance. you are responsible for confirming all medical information such as drug doses and medical accuracy against veterinary literature as needed. 

Limitation of Liability  

we do not guarantee that the sites will always be safe, secure or error-free or that the sites will always function without disruptions, delays or imperfections. VetPD is not responsible for the actions, content, information, or data of third parties, and you release us, our directors, officers, managers, employees, independent contractors, and agents from any claims and damages, whether in contract, tort (including negligence), known and unknown, arising out of or in any way connected with any claim you have against any such third parties. if you are a california resident, you waive california civil code §1542, which says: a general release does not extend to claims which the creditor does not know or suspect to exist in his favour at the time of executing the release, which if known by him must have materially affected his settlement with the debtor. we will not be liable to you for any lost profits or other consequential, special, indirect, or incidental damages arising out of or in connection with the T&Cs or the sites, even if you have been advised of the possibility of such damages. you agree that our aggregate liability arising out of these terms and conditions, the sites and your use of them, or the services and products therein will not exceed the greater of one hundred dollars ($249) or the amount you have paid us in the past twelve (12) months. any claims arising in connection with your use of the Sites and any content therein must be brought within one (1) year of the date of the event giving rise to such action occurred. applicable law may not allow the limitation or exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you. in such cases, VetPD’s liability will be limited to the fullest extent permitted by applicable law. you are solely responsible for any damage to your computer system or loss of data resulting from your use of the sites and any VetPD services and products. 

Termination.  

VetPD may terminate your account, and remove and discard any of your content, at any time without notice, for any reason. We will not be liable to you or any third-party for any termination of your access to the Sites. You may also delete or disable your account at any time. 

Choice of Law and Exclusive Venue 

This contract is subject to and to be interpreted in accordance with the law of England and Wales for attendees registering for all courses, including the ones held in North America.   

The attendee irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with the agreement between VetPD and the registered attendee or involving its subject matter or formation (including non-contractual disputes or claims). 

Entire Agreement 

These Terms and Conditions, along with the VetPD Privacy Policy, constitute the entire agreement between you and VetPD with respect to the subject matter herein and supersedes all prior oral and written agreements, promises, negotiations, commitments, representations, inducements, statements and communications. No oral representation and no prior or contemporaneous oral or written matters extrinsic to the T&Cs shall have any force or effect as to the provisions of these Terms and Conditions. All prior and contemporaneous discussions concerning the subject matter of the T&Cs have been merged and integrated into, and are superseded by, these Terms and Conditions. 

Modifications and Amendments 

 VetPD reserves the right, at any time, to modify or amend the Terms and Conditions without prior notice to you. Modifications and/or amendments are effective immediately upon being posted on the Sites. Your continued use of the Sites and the services and products therein after any modifications or amendments are posted constitutes your acceptance of the modifications or amendments. Except as provided in this paragraph, the T&Cs may not be amended except by agreement in writing signed by the party against whom enforcement of the amendment is sought. 

Waiver 

VetPD’s failure to exercise or enforce any term in the T&Cs will not constitute a waiver of such term. 

Severability 

If any provision of the T&Cs is declared to be invalid, unenforceable, or void by a court of competent jurisdiction, such provision will be deemed stricken, and the Terms and Conditions will be reformed to replace that provision with a valid and enforceable provision which comes as close as possible to expressing the intention of the stricken provision. The remainder of the Terms and Conditions shall have the same force and effect as if such provision had never been included. 

Attorney’s Fees 

In the event that any action, suit or legal proceeding is initiated or brought to enforce any or all of the provisions of these Terms and Conditions, you agree that VetPD shall be entitled, in addition to any other remedies provided by law or equity, to collect from you, and you agree to pay VetPD its costs and expenses, including reasonable attorney’s fees, costs, disbursements, photocopy charges, witness fees, subpoena fees, expert witness fees, computerized legal research fees, computer forensics consulting fees, and all other expenses incurred by VetPD, including those on appeal and in connection with the enforcement or collection of any order, award, or judgment against you, to the extent that VetPD prevails (in whole or part) in such legal proceeding. 

Assignability 

 The rights, responsibilities, or obligations granted or assumed with respect to the T&Cs and any subscription or CE purchased by you through the Sites may not be assigned by you, in whole or in part, without first obtaining VetPD’s written consent. 

Rule of Construction 

It is expressly agreed by the parties to the T&Cs that the rule of construction that a document should be more strictly interpreted against the person who drafted it shall not apply to any provision. 

Use of Websites and Content outside of the United States 

VetPD makes no claims regarding access or use of the Sites or the VetPD Content outside of the United States. If you use or access the Sites or the VetPD Content outside of the United States, you do so at your own risk and are responsible for compliance with the laws of your jurisdiction as well as these Terms and Conditions. 

Continuing Education Programs 

All CE programs offered on the VetPD website are certified by the Registry of Approved Continuing Education (“RACE”). VetPD cannot guarantee your satisfactory completion of any CE course or that you will be granted CE credit for having completed a course. It is your responsibility to verify and track its CE completion status and eligibility for credit. Typically, a certificate for completion of CE programs will be provided to you if you attended a live, interactive CE webinar for the complete duration of the webinar or (a) successfully complete an online quiz for each CE program (with a score of at least 80% correct); and (b) certify that you are the person who actually took the quiz. 

Verification of Medical Information and Course Qualification 

It is your responsibility to verify that any CE course completed through the Sites qualifies for CE credit in your state. While we believe that the information contained in the Sites and any CE course offered through the Sites is accurate at the time it is posted to the Sites, there are frequently new scientific discoveries and changes to accepted veterinary practices. Likewise, the some of the Content may be the expressed scientific and medical opinion of the speaker. It is your responsibility to verify that the information provided is still accurate and up-to-date. We make no guarantee that your use of the information or techniques contained in or demonstrated in any CE course offered through the Sites will be successful.  Further, reviewing of CE program materials is not a substitute for all aspects of in-person training, where the trainer is able to evaluate your skills in using the techniques demonstrated. You are responsible for confirming all medical information such as drug doses and medical accuracy against veterinary literature as needed. 

Social Media 

VetPD may provide opportunities for user interaction within its Sites and social media profiles on sites such as Facebook, Twitter, LinkedIn, and various blogging sites. On those social media profiles, content and links to other Internet sites should not be construed as an endorsement of the organizations, entities, views or content contained therein. VetPD is not responsible for content or links posted by others. Also note that any links on our website do not imply any sort of endorsement. Please note that you are using these links at your own risk. 

User-Generated Content 

By contributing user-generated Content to any of the Sites or social media profiles, you acknowledge that this information is available to the public and grant VetPD a nonexclusive licence to display, reproduce, transmit, modify such user-generated Content and that VetPD may use the user-generated Content for internal and external marketing purposes. You are solely responsible for the user-generated Content you submit. VetPD retains the right to remove any Content from the Sites for any reason. 

Membership Renewal  

Our continuous service program takes all the hassle out of renewing your subscription. It avoids service interruption by automatically renewing your subscription at the best available rate. Your renewal will guarantee uninterrupted service until the new expiration date of your renewed subscription. If the user would like to cancel their renewal, they must do so within their account dashboard. In order to consistently deliver innovative, high quality RACE-approved continuing education, once your automatic renewal is complete, we are unable to issue a refund. 

Cancellation / Refunds 

A full refund will be given when cancelling an OLC offering within 24 hours from registration.  Thereafter none of the OLC offerings are refundable and any refund is at VetPD’s discretion. 

Privacy Policy 

VetPD pledges to protect the privacy of all Sites users and attendees registering for courses, events or OLC offerings.  All personal details will be used exclusively by VetPD and its Partners, mainly for registration purposes and to notify users of future courses but none of these details will be passed on to other third parties.  This does not apply to information that might be lawfully required by any public body.